Our Story

Generations of personal attention and exceptional service.

Dan Miller & Britt Thomas

It was 1976 when Dan Miller saw that the heating and cooling industry could use a more personal approach and a higher level of professional service. He started his own business, Miller Refrigeration, focusing on high-quality air conditioning services. Soon his company was providing the full spectrum of HVAC repair and replacement to homes and businesses across Charlotte, North Carolina.

Dan’s daughter, Jennifer Miller Thomas, knew she wanted to follow in her father’s footsteps. After college, she and her husband, Britt Thomas, established MTB Mechanical, Inc., in 2002, and continued to build on the strong foundation of Miller Refrigeration. Jennifer even convinced her dad to come out of retirement. With two generations running the business, and Britt utilizing his training as a geologist, MTB is able to offer deep experience while keeping a careful eye on the future of the industry.

Our family is proud to have provided heating and cooling services to the greater Charlotte area – an area we also call home – for more than 45 years. We have made it our priority to hire experienced and professional technicians who meet our standards for the highest quality of work. This gives our customers the value of personal service, because we stake our reputation on 100% satisfaction. How do we deliver it? By focusing on The Science of Comfort, with our highly trained team taking an informed approach to every heating and cooling issue. That’s the MTB difference. And by remaining true to our high standards, we are happy to say our customers remain with us — year after year, decade after decade.

The newest chapter for MTB is our partnership with NearU, a family of home services companies specializing in HVAC repair, installation and maintenance. We joined forces with NearU in July 2022. This partnership empowers us to expand our team and offer even more resources while we continue to put our customers first. The MTB name doesn’t change, and neither does the quality service we have delivered for decades.