We have been very pleased with MTB Mechanical since using them as our primary HVAC service provider starting in August 2019. The technicians that visit our home have all been very nice and professional. The office staff we speak with on the phone are ... always nice and professional.
Professional quality services.
Highly recommend MTB service contract if you enjoy having parts break mysteriously two weeks after one of their service visits. We have a 4 year old townhome and parts are under warranty so MTB is happy to replace at labor cost only (about $400 each ... time). They claimed both times “well manufacturers just aren’t producing things properly anymore.” They also sold us a $1200 air purification system, telling me the duct openings would be cleaned & checked in service visits. Both outright lies. And then today after being on hold for quite some time I was told the manager would definitely call me back today. Of course that did not happen. TRUST IS EVERYTHING WITH HVAC SERVICING! And you cannot trust MTB.
The staff is very professional and knowledgeable of the system. They go out of their way to explain the process. I could not be more satisfied with the work.
The office is very responsive and the technician was thorough and thoughtful.
The service representative Damion went above and beyond the call of duty and was extremely helpful
Fast and friendly service
Very timely and professional. Mason checked out both systems and shared his finding. Very good visit.